How we collect, use and protect your personal information.
Thornfield Plumbing Co. is a residential plumbing business based in Ballarat, Victoria. This policy explains how we collect and handle personal information when you contact us through our website.
When you use our contact form, we collect your:
We only collect this information to respond to your enquiry. We don't use it for marketing, and we don't share it with third parties for unrelated purposes.
Our contact form is processed by Formspree, Inc., a third-party service. When you submit the form, your details are transmitted to and stored on Formspree's servers, which are located in the United States. By submitting the form, you acknowledge that your information may be processed overseas under US data practices. Formspree's privacy policy is available at formspree.io.
We take reasonable precautions to keep your information secure, but no online system can guarantee complete protection.
Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of the personal information we hold about you. To make a request, email us at [MISSING: email address — confirm with client before publishing]. We'll respond within a reasonable timeframe and may ask you to verify your identity before we proceed.
We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. If you have concerns about how we've managed your information, contact us first so we can work to resolve it. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version is always available on this page.
For privacy questions or to make a request, email: [MISSING: email address — confirm with client before publishing].